Konecta, all growth? Make BPO and call-centers great again
‘Technological disruption is going to take time. And conversational agents are not about to send call centre agents and telemarketers packing'. Nourdine Bihmane, Managing Director of Konecta, the world's No. 5 call centre operator (formerly Comdata and B2S in France), is talking tough. And rightly so.