Le magazine indépendant et international du BPO, du CRM et de l'expérience client.

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How to become a billionaire? Xavier Niel and the customer experience, subscriber. Agenda

How to become a billionaire? Xavier Niel and the customer experience, subscriber. Agenda

Acquiring and retaining customers, travellers and subscribers. Xavier Niel, Antoine Compagnon and Manuel Jacquinet, the organiser of ECTFF (the 1st customer experience forum to be set up in France on this subject) offer you a few recipes or suggestions for surviving the year 2025, trying to become a billionaire, simply rich, or building loyalty among your employees and customers. Mark your calendars.

Inside the VIP unit at Club Med Call Center in Saint Ouen. Genius telemarketers

Inside the VIP unit at Club Med Call Center in Saint Ouen. Genius telemarketers

There have been genius telemarketers at Club Med Call Center in Saint-Ouen, at Foundever in La Rochelle, in Gennevilliers, at B2S.. They can make all the difference, thanks to a magical argument such as the colour of an Eres swimming costume, the colour of the swimming pool or a mention of the ENA alumni club. 9th hipto/ En-Contact podcast, with the founder of Colorado, the telemarketing school. 

CM.com's French subsidiary sued by two suppliers

CM.com's French subsidiary sued by two suppliers

CM.com the CPaaS specialist, listed on the Euronext Amsterdam stock exchange, which supplies its SMS and WhatsApp for business notification services to Coca-Cola, Heineken, Sushi Shop and the Caisse Nationale d'Assurance Maladie, is being sued for misleading commercial practices, fraud and unpaid invoices by two of its regular partners, including the organiser of ECTFF, a Forum dedicated to Customer Experience.

Deux millions de Box internet Bouygues Télécom installées par an. Advancia, champion tunisien de la conduite d'activités

Deux millions de Box internet Bouygues Télécom installées par an. Advancia, champion tunisien de la conduite d'activités

Pour déployer deux millions de Box internet Bouygues Télécom à domicile par an, Sogetrel s'appuie sur Advancia Téléservices, fondé par Sahbi Gargouri. “Probablement l'une des sociétés de call-center encore indépendante les plus performantes du marché” selon Sébastien Janvier, Directeur des Opérations chez Sogetrel. Dans chaque numéro d'En-Contact, la mise en lumière d'un dirigeant de centre de contacts, de relation client, performant. Pas forcément ceux qui achètent des liens sponsorisés sur Google. 

The neo-banks loved by bandits and unscrupulous brokers such as Sadri Fegaier

The neo-banks loved by bandits and unscrupulous brokers such as Sadri Fegaier

What sometimes explains the success and growth of certain banking institutions, such as BTR, N26, Revolut etc.? Their great latitude in implementing the control and KYC (know-your-customer checks) procedures that are normally imposed on them by legislation. In an increasingly open world, it is important to know with which partner you are committing yourself and to whom you are entrusting your assets.

SharkNinja, Aiper, Samsung...? Big sales success but sometimes sluggish after-sales service

SharkNinja, Aiper, Samsung...? Big sales success but sometimes sluggish after-sales service

Swimming pool robots, foldable smartphones and deep fryers all caught your eye? One day, however, you may need to repair them. But what happens to the technical customer services departments of reputable, in-demand brands? At Aiper, Samsung, Orange, and Shark Ninja, the current star of the household appliances department, customers who have a breakdown often only find chatbots to answer their questions. Is DIY repair, or videoconferencing with a technical expert, the way of the future?

Growth hacking on the French market ? They did it!

Growth hacking on the French market ? They did it!

Le Slip Français, a well-known underwear brand, is in decline. But Jott is doing very well with its down jackets, as is Groupe Verlaine, which installs solar panels and heat pumps. Lead generation, SEO, managing an e-reputation, what are the techniques used by French champions to win and retain customers? To find out and share their tips, come along to the New Biz Forum in Paris on 11 & 12 June.

Scalability of service and customer experience must be thought through from the outset

Scalability of service and customer experience must be thought through from the outset

A full house for Ino Global and Google Chrome, who welcomed around sixty guests to Google's Paris headquarters last Thursday. A lively morning focused on the need not to forget voice in customer journeys. Speakers included Jott, Doctolib and Onepilot. In the room, executives in charge of customer experience from Pluxee, Le Monde and Silae were all ears.

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