Le magazine indépendant et international du BPO, du CRM et de l'expérience client.

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Odity, LVMH Client Services, BlueLink, John Paul? The true price of bespoke customer service in the luxury sector

Odity, LVMH Client Services, BlueLink, John Paul? The true price of bespoke customer service in the luxury sector

Benoit Vorilhon, Gonzague de Pirey, Henri d'auber de Peyrelongue and Frank Legré are all busy producing customer services for luxury brands. At Odity, LVMH Client Services or BlueLink, the Air France subsidiary, John Paul... LVMH Client Services has lost 2 million euros but its future is not a cause for concern. What about the other players, their tips and the use they intend to make of AI?

"I took part in the launch of many rockets" from French Guiana to rue Firmin-Gillot, the memories of Olivier Attia, ex-Teleperformance

"I took part in the launch of many rockets" from French Guiana to rue Firmin-Gillot, the memories of Olivier Attia, ex-Teleperformance

"For hard-working and daring people, it was ideal". BVRP, Techcity, Teleperformance, Nice Systems. Computer scientist Olivier Attia recounts his career path, from modems that don't work and trigger calls to support, to the first in-house CRM, TP Client. IVRs, the ancestors of AI. And meetings with Lyle Hardy, Thierry Schoone and Georges-Eric Lagrange.

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