Covers and articles that left their marks in the life of our magazine En-Contact
Edited by Malpaso-Radio Caroline Média, En-Contact is one of the most French famous magazine dedicated to Customer Service, Customer Experience. In a[...]
International
Recognizing liars from the sound of their voice ?
Faster speech rate, greater intensity in the middle of the word, and falling pitch at the end of the word: that is the prosody1 to adopt if one wants [...]
New Premium Service for U.S. Consumers: Your Tech Team
Dell propose un service client Premium, 24/7 et assuré par des agents basés aux USA. C’était en 2008. By WW Customer Experience July 1, 2008. En 200[...]
Ep. 1 : Un call center, c’est quoi, ça sert à quoi ?
Les plateformes téléphoniques, les call centers sont bien vivants et de nombreuses entreprises françaises excellent dans le domaine de la relation cli[...]
In the middle of Covid 19, Cardif IARD takes on board the callbot BCP from Zaion…
So as not to deter any insurance calls! In the insurance business, which is sometimes considered not very agile or cluttered with procedures, Cardif [...]
Super Bear, Davout, EMI-Pathé Marconi, legendary recording studios in France ( our own Abbey Road)
Super Bear, CBE Studio, Davout, Hérouville Castle, Pathé Marconi Studios, are unique and legendary recording studios that France has witnessed come to[...]
A short selection of famous recording studios in France, that you should know and the reasons why
In a very rare and nice book, that will be published on the 20th of November, edited by Malpaso editions, you will find stories about the French famou[...]
The dreaded Romainville football team? Made up of 100% telecom advisors!
When ministers of health go to Romainville, what often happens is they pick up a headset. The city is home to a contact centre that is famous for vari[...]
Call centers are the armies of the 21st century : interview with Daniel Julien (Teleperformance)
Teleperformance will enter the CAC 40 the 22nd of June. The company, an Amazon contractor, among others, was created in France in 1978. A few weeks ag[...]
“Cap sur les US”, le motto des patrons de centres d’appels. Marocains, français, etc..
L’ex directeur général de CCA International , Mohamed Slimani, est officiellement depuis quelques mois Directeur Général du développement internationa[...]
UNI Global Union Files Complaint Against Teleperformance, call centers world Leader
Uni Global Union, a federation of trade unions based in Switzerland, has registered to the PCN, the national contact point available to the OECD in ea[...]
Engagement and content moderation: what Comdata achieves, for its client named Coca-Cola, from London
Good morning England! Just when the British have expressed their desire to leave Europe, one “has to” go to London, to meet some inhabitants who are d[...]
Mister Auto entrusts Matt with delivery requests. But Matt is a voicebot designed by Ilibot
Mister Auto has delved into the callbot adventure by relying on Ilibot, the new technical offer dedicated to voicebots, designed by Viavoo, in collabo[...]
Callbot: from the Foirfouille to the Grande Épicerie
How to choose your best bet for chatbots and callbots, in France? Nothing looks less like a real callbot than a basic chatbot. How to know who are the[...]
Lisa, can you fill my gas tank?
Butagaz and Zaion have created Lisa, the world’s first voicebot to enable voice shopping … to fill your gas tank. It has been functional since the sta[...]
“Who’s in it, who are you?” The story of a cursed movie
The first French comedy about call centres was co-written and produced by a neophyte in the world of cinema. But not in that of telephone platforms. T[...]
TangerCXForum, 1st edition in April 2020, in the most beautiful hotel in Africa
Africa is the new frontier: very good coders and telecom engineers are trained there. Mid-cap companies outsource their BPO or IT and the continent’s [...]
Will strikes and the social movement make a fortune for Didier Ferrier (Eodom)?
Hegel speaks in a cunning & complex work of history, signifying by this concept that sometimes history borrows detours whose meaning one does not unde[...]
Deal-Makers of the year in the customer experience & service department:
1/Teleperformance saw its share price increase by 51%. ADM Value was sold to Tessi for 110 million euros. Claude Briqué recovers the fruit of his lab[...]
On Bloumbergtv.fr, discover the Tupac Shakur of telesales, the Alain Finkielkraut of the customer experience and Agnès de la Fesse d’Ange, the cousin of Inès…
(Now we see them on TV) Created in 2018, BloumbergTv is a web TV dedicated to customer service and experience , a logical variation of the magazine [...]