AI and Quality Monitoring: Cash Investigation points the finger at Banque Postale. Rightly so?
In a recent edition of Cash Investigation, a manager from La Banque Postale, whose customer relations department is headed by Sandrine Beltran, reported that the bank was using AI to rate its telephone advisor employees. TP Interact, a Teleperformance subsidiary or BU, is said to be the tool deployed and misused by some of the bank's managers. True or false?