The local subsidiaries of Orange, Carrefour, BCR, and Unicredit are fighting to keep using it — like Ukrainians defending their ground. Yesterday in Bucharest, we witnessed a remarkable B2B conference.
Despite a sluggish business climate, there are entrepreneurs and sales directors out there who are managing to boost revenue of large and small companies — creating traffic into their stores, getting the phones ringing in their call centers. Manuel Jacquinet* is bringing them together for the third time, in Paris, on June 25. "Tell Me All About It" is this year's theme.
How does Salesforce make money? By locking in its customers, its installed customer base? By selling 18$ branded toddler socks? A major automotive executive speaks out. What can AI agents actually do, who should you build them with, and who should deploy them?
On June 2nd, the Park Hyatt Paris-Vendôme and the Mandarin Oriental will officially lose their palace status in the French capital, along with the Byblos in Saint-Tropez and the Hôtel du Palais in Biarritz. Their shareholders and directors are about to experience what top chefs go through every year when the Michelin Guide comes out: the dread of being downgraded. What exactly is a palace?
The Gibert bookstores, Joseph and Jeune, have been an extraordinary human, entrepreneurial, and family adventure. You absolutely must read — Les Passeurs d'histoires by Françoise Kerymer, just released by Buchet-Chastel, which tells the story of this french "cultural institution."
In the 1980s, many artists of African origin made their way to the Paris suburbs to record their first albums. They couldn't afford the rates at Ferber, Pathé-Marconi, Studio de la Grande-Armée, or Mega — all legendary studios. Angélique Kidjo still remembers Studio Johanna in Bagnolet. Pierre Braner remembers Studio Harry Son in Pantin.
Thousands of stores and factories close in city centers every year, mostly in silence. But when a beloved bookstore struggles, or a publishing house changes its CEO, the noise is deafening. Twenty-seven years after Alain Souchon's song about the Left Bank, what has really changed in the Latin Quarter?
Foundever, the world’s third-largest call center operator saw its financial situation worsen in the second half of 2025, prompting S&P Global to downgrade its credit rating
In contact centres, time is a punishing variable. With MyWatchTower, Intelcia is transforming its WFM management. Aggregated reports, previously available with a lag of up to one hour, are now accessible in near real time, offering a 360° view of operational performance. A development that repositions Workforce Management as a structuring competitive advantage in a BPO sector under pressure.
In Arles, we booked and stayed at the Nord-Pinus, recently renovated, independently run. Directly through the establishment's website. Can a hotelier do without OTAs, star ratings, Pascale Venot, Atout France...?
Come In, It's Open! Stories and secrets from Parisian building caretakers. Manuel and Marie-Thérèse Esteves arrived in the 1970s, fleeing Portugal and the Salazar dictatorship. On the street leading to Sciences-Po Paris, Manuel is a well-known figure and navigates police roadblocks with ease.
Orange France has announced the large-scale deployment of a tool for monitoring call center agents' conversations, enhanced with AI. According to management, this speech analytics tool will "enrich" the customer relationship. For one of the main trade unions, however, it is a mass surveillance tool, deployed illegally and without any consultation.
At the customer service department — which handles thousands of tickets per year and employs twenty people — requests must be tracked promptly, with a global overview. Ino CX was chosen for this purpose, integrated with Zendesk.
An agent deployed and set up quickly, following a broad "competition". Its use could be extended to other brands within the European Camping Group, Europe's leading outdoor hospitality group.
Bakari Fofana has recently been appointed Senior Vice President Customer Service and Experience of the new Canal+ and MultiChoice entity, which now counts nearly 20 million subscribers across the African continent.
Maddyness, in deficit, wants to sell itself for €5 million. CMA Media said no. Forbes France used to “sell” its covers. The American publisher said stop.
ManoMano officially mentions “thousands of customers” affected, but the reality could be much more worrying. The data was reportedly extracted from Zendesk, the customer support platform used by ManoMano.
At the Passy Cemetery (near the Trocadéro) lies a grave, a hand buried there. It belongs to Antoine Cierplikowski, known as Antoine de Paris, probably the greatest hairdresser of the 20th century, now somewhat forgotten. He wrote “J'ai coiffé le monde entier !” in his fascinating and now out‑of‑print autobiography, due to be reissued in an expanded version in 2026.
Equipped with highly specialized software and well-versed, for example, in sending RCS messages, former telemarketers and 118 218 agents have saved their profession and are now taking part in the Movida shaking Morocco.
Who is Jean-Louis Mochamps? A clear-sighted retailer who knows his numbers and believes in the virtues of technology. He carries no stock, but relies on talented sales staff and in-house software.
