Claire Calméjane, Foundever's new conversational agent in France

It's going to have to be simple and effective. The first forty days have been busy for the new French CEO of Foundever, the world's number 3 BPO company, which provides services to Edenred, SNCF, Airbnb, Accor, Capital One and the French Ministry of Health. The former Sitel has already employed women in this exposed position. Answering calls or emails from parents whose children have eaten a Buitoni (Nestlé) frozen pizza and are in danger of dying, for example, is no easy task. This is precisely the job of call centres and the people who work in them, in customer service, telemarketing, KYC or moderation. Claire Calméjane, an ex-Société Générale, mother of 3 and tramway passenger at Porte Dauphine, takes over from Olivier Blanchard and arrives in a minefield created by “drones”: conversational agents . The nimble engineer has already taken significant steps and is refining her strategy, notably with the help of a few outside brains. But all the while listening to her customers, both internal and external. It has to be. Unlike TP and Concentrix, which are listed, the Group's figures are not known. But we rarely change the heads of subsidiaries when and if everything is going well. [...]