Club Med embeds InContact CXone, Nice’s cloud solution for measuring customer experience, in cooperation with Verizon Wireless
Now able to measure and analyse conversations on a routine basis, the high-end travel specialist is completing a structuring project to improve the customer experience. Calls, chat sessions, everything now passes through the Nice tool that comes to replace Avaya. Discover a full report in our 113 isssue.
To know: The next issue of the L’experience Client will be published on December 6th in l’Opinion and En-Contact, an exclusive benchmark on the ability of travel stakeholders to fulfil their promises in terms of customer consideration. Also includes the partners and tools that equip or help the most effective of them on this issue.
See also Expérience Client/The French Forum.
Cover picture: Bain one of the consulting firms that spoke last week during the Interactions conferences. Mathilde Haemmerlé, BAIN & COMPANY – © Emil Hernon