A call centre closing on the Côte d’Azur? Oh con…

The announced closure of the site of Conduent call centre (the former BPO division of Xerox) located in Sophia Antipolis (Provence) underlines the burning need for a call centre platform to have several clients. It is also rich in other lessons for outsourcing specialists. 220 phone callers paid to stop taking calls For Apple Care, […]

‘Les Rencontres Photographiques’ of the 10th arrondissement hosts the exhibition « Marguerites” (Daisies), a series of photos on call centres

Laureate of ‘Les Rencontres Photographiques’* of the 10th arrondissement of Paris, Edouard Jacquinet’s exhibition runs until November 16th.  His series « Marguerites » is a selection of photographs taken in call-centres around the world and whose objective is to portray this little know and seldom photographed universe, the people who work there and the areas where these […]

Customer experience & collaborators, a new OMO?

At Porte de Clichy, the maids also want to meet the Chief Happiness Officer. Wherever our eyes are turned, an enriched experience is offered to us: more immersive, more carnal, faster, more secret, truly personalized, fluid. In the Paris metro this summer, we made the count. On the section Miromesnil-La Muette, a portion of line […]

The vocal shopping, the patients and collaborators experience, the personalization will be the big ‘guests’ of the Expérience Client/The French Forum, soon to be the 7th edition.

The Woodstock of the customer experience, as it is often described. Hosted in La Baule, on October 2nd to 4th, featuring a great French researcher specialized in voices (Nathalie Henrich-Bernardoni, Gipsa-Lab / CNRS), the French specialist in feedback management (Mediatech CX) as well as the world leader in outsourced customer experience, a French company: Teleperformance. […]

Tessi acquires call centre specialist ADM Value for 110 million euros. Is it a winning purchase?

The discrete Tessi announced at the end of July, the very likely acquisition of ADM Value, one of the few remaining independent players in the call centre sector, also present in the BPO (Business Process Outsourcing) sector. Does HLD, the majority shareholder of Tessi, headed by Jean-Bernard Lafonta, sign Neymar or Ribéry? (A very talented […]

Knowing the real selling price of real estate is now possible, in south of France or Paris

Better than an estimate, the real selling prices! While PAP declares the tariff « war » on real estate agencies, reproaching them for transaction fees that the site considers disproportionate, the founder of a Parisian real estate agency has just launched the first free mobile application which provides – in one click – the real price of […]

The big game of the summer: would you make a good Club Med GO?

Club Med owes its success to its ability to recruit large numbers of GOs (Gentils Organisateurs, which translates directly to Kind Organisers, the name given to their employees) ranging from diving specialists to hospitality employees. Take the following test (from a former QCM used by Club Med years ago) and measure ability to become a […]

Do like Barack Obama does: go on holiday in France. And rent on Airbnb, of course…?

Unsurprisingly a trip to a bookstore and other reading experience can be useful in enjoying the travel experience, or give you patient even, to dream and hope. Airbnb and René Girard The machine that promises the unique, the unforgettable and the bespoke is running at full speed in all sectors and is now displayed on […]

They will be attending the French Forum, at La Baule in October, why ?

For the seventh consecutive year, the famous resort on the Atlantic coast and the Hermitage Barrière teams will, in October, host the first event in France dedicated to customer experience: Experience Client, the French Forum. Maude Cavat: What are you looking for from brands, UX designers, station or hospital and experts in the customer journey […]

Aircall… does it work in call centres?

Fact-checking in the aisles of VivaTech. Almost three years after our first brief article about the all-in-one telephone solution whose founding executives hope will be on the stock market *, the editorial team of En-Contact wanted to update their information and their point of view on the company that announced, on its website and in […]

Consulting firms and strategists in customer experience & relations

How to identify and choose the right partner and start with the right job. E /Y or Bain Consulting? Go Beyond or Praxidia or Comdata Digital? NPS or Customer effort score? The bosses of small or big businesses who seek to develop or not to fail in the face of Amazon or Alibaba cannot ignore […]

After the sausage, the Morteau baguette

Show us what you got ! The competition for the best baguette allowed Mehdi Corgey, a baker in Morteau, to be celebrated by his peers yesterday after an incredible final. Mehdi Corgey will not be at Vivatech, the high mass conference that opens today in Paris. We will talk a lot about customer experience. Good […]