Recognizing liars from the sound of their voice ?

Faster speech rate, greater intensity in the middle of the word, and falling pitch at the end of the word: that is the prosody1 to adopt if one wants to come across as reliable and honest to one’s listeners. Scientists from the Science and Technology for Music and Sound laboratory (CNRS/Ircam/Sorbonne Université/Ministère de la Culture) […]

Developing programming and coding technologies. Website design. Programmer working in a software develop company office.

New Premium Service for U.S. Consumers: Your Tech Team

Dell propose un service client Premium, 24/7 et assuré par des agents basés aux USA. C’était en 2008. By WW Customer Experience July 1, 2008. En 2007, le fabricant d’ordinateurs Dell, qui avait déjà largement innové en installant la vente à distance de PC sur mesure créait le service premium, localisé aux US et sans discontinuité. Un […]

podcasts en-contact

Ep. 1 : Un call center, c’est quoi, ça sert à quoi ?

Les plateformes téléphoniques, les call centers sont bien vivants et de nombreuses entreprises françaises excellent dans le domaine de la relation client à distance. Pour tout savoir, en 10 leçons, Diabolocom et En-Contact vous ont concocté une anti-sèche.   Voir la suite des épisodes et retrouvez tous les podcasts d’En-Contact, ici.  

In the middle of Covid 19, Cardif IARD takes on board the callbot BCP from Zaion…

So as not to deter any insurance calls! In the insurance business, which is sometimes considered not very agile or cluttered with procedures, Cardif IARD denied Epinal’s images: as of March 16, BCP (Business Continuity Plans) scenarios, integrating all the options and impacts on telephone flows, have been developed. In less than five days, a […]

Super Bear, Davout, EMI-Pathé Marconi, legendary recording studios in France ( our own Abbey Road)

Super Bear, CBE Studio, Davout, Hérouville Castle, Pathé Marconi Studios, are unique and legendary recording studios that France has witnessed come to life, blossom and often disappear, at times, in flames. It is in the shadow of these studios and with the assistance of SSL or hand-crafted consoles and passionate sound engineers that many timeless […]

A short selection of famous recording studios in France, that you should know and the reasons why

In a very rare and nice book, that will be published on the 20th of November, edited by Malpaso editions, you will find stories about the French famour recording Studios in France. Vénus studio: Love is all you need The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, […]

The dreaded Romainville football team? Made up of 100% telecom advisors!

When ministers of health go to Romainville, what often happens is they pick up a headset. The city is home to a contact centre that is famous for various reasons. And a football coach, who is also famous.  Since 2004, the year of the heat wave, Samuel Slimani, pole manager at Sitel (he manages several […]

Call centers are the armies of the 21st century : interview with Daniel Julien (Teleperformance)

Teleperformance will enter the CAC 40 the 22nd of June. The company, an Amazon contractor, among others, was created in France in 1978. A few weeks ago, unions related that call center workers were enduring “subhuman conditions” in Philippines.  First published in En-Contact 97, in May 2017.

“Cap sur les US”, le motto des patrons de centres d’appels. Marocains, français, etc..

A quelques mètres seulement de la Mosquée Hassan II, ce que j’ai découvert et entrevu, dans les derniers jours de septembre, m’a fait songer…au cinéma et à la littérature. Pourtant, je n’y visitais que les nouveaux centres d’appels de CCA […]

UNI Global Union Files Complaint Against Teleperformance, call centers world Leader

Uni Global Union, a federation of trade unions based in Switzerland, has registered to the PCN, the national contact point available to the OECD in each of the countries where it is represented, a notification of specific circumstances. According to it, the world leader in call centers violated the rights of workers to have a […]

Engagement and content moderation: what Comdata achieves, for its client named Coca-Cola, from London

Good morning England! Just when the British have expressed their desire to leave Europe, one “has to” go to London, to meet some inhabitants who are doing astonishing things there. In music or digital markets, the melting-pot of big cities leads to unique realizations, when talent and ambitions are reunited. Very special agents In June […]

Mister Auto entrusts Matt with delivery requests. But Matt is a voicebot designed by Ilibot

Mister Auto has delved into the callbot adventure by relying on Ilibot, the new technical offer dedicated to voicebots, designed by Viavoo, in collaboration with Sereneo. The results are very convincing, even if the meeting between these two companies was a bit of a coincidence. NLP, formalization of customer journeys, digital voice, the list of […]